Contacting support

Got an issue, a question, or an idea for improvement? You can contact the team directly from within the app.

Report a problem

In the top right, the report button (message icon) opens a short form. Fill in:

• a type (bug, feature request, billing, access, other);
• an importance level;
• a short title and a description.

The report form

The page you're writing from is attached automatically, which helps the team understand the context.

Your tickets

Your reports are gathered in a ticket tracker: you can come back to it to check progress and replies.

Describing a problem well

For fast handling, spell out:

• what you were doing when the problem occurred;
• what you expected and what happened instead;
• if possible, the name of the project involved.

Difference with the help center

The Help button ("?" icon) opens this documentation. The report button, on the other hand, sends a message to the team. Start with the help center: your answer may already be there — see FAQ and troubleshooting.